Price transparency rule: hope is not a strategy

There are about 100 days until CMS’s new price transparency rule goes into effect. While health systems and the American Hospital Association hope that their ongoing legal challenges will provide…

The five principles of The No Normal

In late June, we introduced the concept of The No Normal, our perspective on the impact of COVID-19 on the healthcare industry. As we look to begin a new blog…

Providers, payors, and consumers, oh my!

Audience-based marketing strategies for telehealth leaders Telehealth has been making waves over the past few months. Seemingly overnight, policy changes in response to the pandemic have broken down barriers in…

The journey of 1,000 miles

As our communities reopen and hospitals resume elective surgeries, there are hopeful signals for our nation and our industry. But optimism is tempered, and rightly so. The death toll due…

Brand Building Post-COVID-19

There is no denying it. Hospitals across the country are in financial trouble. To help themselves recover, they need to restore patient volumes as quickly as possible. While reputation campaigns…